Your question is Advocating for a Customer Internally. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you had to advocate for a customer's needs inside your organization when the initial response was no or not now. How did you build the case, influence the right stakeholders, and what was the outcome for the customer and the business?