Welcome to your interview.
The question is on your right: Diagnosing Customer Retention Drop. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
A major Allianz insurance business unit is experiencing a sudden drop in customer retention. What framework would you use to diagnose the root cause?