Welcome to your interview.
The question is on your right: Legacy Email to Omnichannel Migration. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
A customer wants to transition their legacy, high-volume email support to an automated, omnichannel setup using Zendesk. How do you approach this migration?