Welcome to your interview.
The question is on your right: Pitch Twilio Flex vs SaaS. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
A customer wants to build a custom contact center but is worried about the complexity of managing their own infrastructure. How do you pitch the value of building on Twilio Flex versus buying a packaged SaaS solution?