1. What is a UX/UI Designer at AIG?

At AIG, the role of a UX/UI Designer—often positioned as a GenAI Product Design Strategist or User Experience Researcher—is far more than just creating interfaces. You are stepping into a massive digital transformation effort within one of the world's leading global insurance organizations. AIG is making significant, long-term investments in a dedicated Generative AI team, and this role is central to that vision. You will be tasked with exploring how artificial intelligence can reshape risk management and customer service on a global scale.

In this position, you act as a bridge between complex financial data and intuitive user experiences. You will work alongside engineering and product management leaders to build world-class products that serve businesses and individuals in approximately 190 countries. The work involves untangling legacy workflows and reimagining them through the lens of GenAI and modern product design principles.

This is a high-impact, strategic role. You are not just executing tickets; you are defining the future of how insurance professionals and customers interact with data. You will facilitate Design Thinking workshops, drive user research, and influence senior executives to adopt innovative solutions. If you are looking to apply user-centered design to solve complex, enterprise-grade business challenges, this team offers the resources and scale to make that happen.

2. Getting Ready for Your Interviews

Preparation for AIG requires a shift in mindset. You are interviewing with a mature financial institution that is aggressively pivoting toward technology and AI. Your preparation should demonstrate stability, strategic thinking, and innovation.

Key evaluation criteria for this role include:

Strategic Product Thinking You must demonstrate the ability to translate high-level business goals into tangible product experiences. Interviewers will evaluate how you balance business value, speed to market, and technical feasibility. They want to see that you can "ask the right questions" to uncover the true value of a feature before you start designing.

GenAI and Innovation Fluency Given the specific focus of this team, you need to show comfort with emerging technologies. You will be evaluated on your ability to design for AI—handling ambiguity, designing for trust, and understanding how Generative AI changes standard user interaction patterns.

Data-Driven Design AIG relies heavily on data. You will be assessed on your ability to develop metrics plans and use both qualitative and quantitative research to justify your design decisions. You must show that your designs are not just aesthetically pleasing but are solved problems validated by user behavior and metrics.

Stakeholder Management & Collaboration You will work in a cross-functional environment with product, data, quality, and tech leads. Evaluation here focuses on your ability to facilitate workshops, align diverse stakeholders, and communicate customer insights effectively to senior leadership.

3. Interview Process Overview

The interview process at AIG is structured, rigorous, and designed to assess both your craft and your ability to navigate a large corporate environment. Generally, the process begins with a recruiter screening to verify your background and interest in the GenAI and transformation space. This is followed by a hiring manager interview, which focuses on your past experience and your specific approach to product design strategy.

Candidates who advance typically move to a portfolio review or a deep-dive case study presentation. In this stage, you will be expected to walk through a complex project end-to-end, highlighting your research methods, your design process in Figma, and the final business outcomes. Expect questions that probe why you made certain decisions and how you handled constraints.

The final stage usually involves a panel or a series of 1:1 interviews with cross-functional partners, including Product Managers, Engineers, and other Designers. These sessions often focus on behavioral questions, situational challenges ("How would you handle a disagreement with a stakeholder?"), and your cultural alignment with AIG's values of innovation and risk management. The process is thorough but professional, reflecting the company's emphasis on building a stable, high-performing team.

This timeline illustrates the typical progression from initial contact to the final offer. Use this to pace your preparation; ensure your portfolio is polished before the hiring manager screen, and have your behavioral stories ready for the panel rounds.

4. Deep Dive into Evaluation Areas

To succeed, you must demonstrate depth in specific areas that define the UX/UI Designer role at AIG.

Design Strategy & GenAI Integration

This is the differentiator for this role. You are not just designing screens; you are designing "smart" solutions. Interviewers want to know how you approach problems where the solution involves AI or complex data processing.

Be ready to go over:

• Design Thinking facilitation – How you run workshops to align stakeholders on a vision.
• AI User Experience – How you handle latency, error states, and trust in AI-driven interfaces.
• Service Blueprints – Mapping the entire ecosystem, not just the user interface.

Example questions or scenarios:

• "How would you design a feature that uses Generative AI to summarize complex insurance policies for a consumer?"
• "Describe a time you had to pivot a product strategy based on emerging technology trends."

User Research & Synthesis

AIG places a high value on "mixed methods" research. You need to show that you can gather insights and, more importantly, synthesize them into actionable artifacts like journey maps or personas.

Be ready to go over:

• Mixed methods research – Combining qualitative interviews with quantitative data analytics.
• Insight visualization – Creating experience maps and user journeys to communicate context.
• Testing & Validation – How you prototype and test to validate hypotheses early.

Example questions or scenarios:

• "Walk us through a time you used quantitative data to disprove a design assumption."
• "How do you synthesize complex research data into a presentation for executive leadership?"

Operational Efficiency & Tooling

The team looks for operational excellence. You need to be a master of your tools and processes to work efficiently at scale.

Be ready to go over:

• Figma mastery – Using variables, auto-layout, and design systems for efficiency.
• Agile at Scale – Working within sprints, backlog refinement, and collaboration with developers.
• Metrics definition – Setting up frameworks to measure product value on an ongoing basis.

Example questions or scenarios:

• "How do you maintain design consistency across a large-scale product suite?"
• "Describe your process for handing off designs to engineering in an Agile environment."

5. Key Responsibilities

As a UX/UI Designer or Product Design Strategist at AIG, your day-to-day work revolves around solving complex business challenges through design. You will actively collaborate with UX Researchers and Product Leaders to identify opportunities within the insurance lifecycle. A major part of your role involves facilitating the delivery of user research methods to identify personas and presenting these findings through high-fidelity visualizations like service blueprints.

You will be responsible for leading the design and delivery of innovative GenAI solutions. This means you will frequently move between high-level strategy—such as defining the product roadmap based on market trends—and detailed execution, such as designing flows in Figma. You are expected to balance multiple priorities, weighing business value against technical feasibility and speed to market.

Collaboration is constant. You will work with data science and engineering teams to ensure that the "groundbreaking" ideas are actually buildable and viable. You will also serve as an advocate for the user, regularly communicating customer insights to stakeholders to ensure product adoption and satisfaction.

6. Role Requirements & Qualifications

AIG is looking for experienced professionals who can operate independently in a fast-paced, transforming environment.

Must-Have Skills

• Experience: Typically 5+ years of experience in digital product design or UX research.
• Technical Proficiency: Deep working knowledge of Figma is essential for operational efficiency.
• Research Strategy: Experience designing and executing "mixed methods" research (field, moderated, quant/qual).
• Data Fluency: Ability to use product data and analytics tools to inform feature prioritization and roadmap planning.
• Communication: Strong written and verbal skills to convey thought leadership and influence senior executives.

Nice-to-Have Skills

• Industry Background: Experience in financial services, insurance, or enterprise-grade software platforms.
• GenAI Experience: Specific passion for or experience with applying Generative AI in the UX discipline.
• Agile Scale: Experience working with large cross-functional teams using Agile methodologies.

7. Common Interview Questions

These questions reflect the strategic and behavioral nature of the interview process at AIG. While specific technical questions will vary, expect a heavy focus on your process, your ability to handle complexity, and your experience with data.

Strategy & Innovation

• How do you determine if a problem is best solved by AI versus a traditional interface pattern?
• Tell me about a time you identified a new product opportunity through user research.
• How do you balance "blue sky" innovation with technical constraints in a legacy environment?
• Describe a time you had to convince a skeptical stakeholder to adopt a new design direction.

Research & Data

• How do you select the right research method for a specific business question?
• Walk me through a metrics plan you developed for a previous product. What did you measure and why?
• How do you handle a situation where user research contradicts the business stakeholder's opinion?
• Describe how you use quantitative data to optimize an existing user experience.

Collaboration & Process

• Tell me about a time you facilitated a workshop. What was the outcome?
• How do you ensure your designs are feasible when working with complex backend systems?
• Describe a conflict you had with a product manager or engineer. How did you resolve it?
• How do you manage your time when balancing multiple priorities in a fast-paced environment?

8. Frequently Asked Questions

Q: How technical do I need to be regarding Generative AI? You do not need to be a machine learning engineer, but you must understand the capabilities and limitations of GenAI. You should be able to speak to how it impacts user expectations, latency, and error handling in a UI context.

Q: What is the work culture like in this specific team? The job description highlights a "brand-new, innovative team" with a "startup" vibe within a large enterprise. Expect a culture that values independent initiative and creative problem-solving, but operates within the structure of a global financial organization.

Q: Is this role remote or onsite? The position is generally located in Atlanta, GA, and AIG values in-person collaboration. However, some descriptions mention remote possibilities. You should clarify the specific hybrid expectations for your team during the recruiter screen.

Q: How does AIG measure design success? Success is measured by impact. This includes adoption rates, operational efficiency improvements, and how well your solutions align with strategic goals. They look for "outcomes," not just "outputs" (screens produced).

Q: What is the biggest challenge in this role? The biggest challenge is often navigating the complexity of insurance data and legacy systems while trying to implement cutting-edge AI experiences. You need patience and strong stakeholder management skills to drive change.

9. Other General Tips

Understand the Domain While you don't need to be an insurance expert, showing a basic understanding of how insurance or financial services work will set you apart. It demonstrates that you respect the complexity of the business you are designing for.

Focus on the "Why" In your portfolio review, do not just show final screens. AIG interviewers care deeply about the process. Explain why you chose a specific research method, why you prioritized one feature over another, and how you measured success.

Highlight "Ambiguity" This is a new team exploring "new frontiers." Prepare stories that show you thrive in ambiguous environments where the requirements aren't fully defined yet. Show how you use design to create clarity.

Demonstrate Business Acumen AIG is a business-first organization. When discussing your past work, link your design decisions to business outcomes (e.g., "This reduction in clicks saved the operations team X hours per week").

10. Summary & Next Steps

The UX/UI Designer role at AIG—specifically within the GenAI and Product Design Strategy tracks—is a unique opportunity to shape the future of a global industry. You will be working at the intersection of complex data, emerging technology, and user-centered design. This is a place for designers who are strategic thinkers, data-driven, and eager to lead innovation rather than just follow requirements.

To prepare, focus on articulating your design process clearly, demonstrating your ability to work with data, and showing how you manage stakeholders in complex environments. Review your portfolio to ensure it highlights strategic impact and research-backed decisions.

The salary data above provides a general baseline. Actual offers at AIG will depend heavily on your specific location (e.g., Atlanta vs. Remote), your years of experience, and the specific level of the role (e.g., Strategist vs. Senior Designer). Be prepared to discuss your expectations during the initial screen.

With the right preparation, you can demonstrate that you are the visionary designer AIG needs to lead their GenAI transformation. Good luck!