Preparation for a role at AIG PC Global Services requires a balanced approach. You must demonstrate not only your technical ability to parse data but also your capacity to understand the broader insurance market. Focus your preparation on the following key evaluation criteria:

Domain & Commercial Acumen – You must understand the fundamentals of the insurance industry. Interviewers evaluate your grasp of insurance products, distribution channels, and sales strategies. You can demonstrate strength here by showing curiosity about how insurance products are priced, sold, and managed.

Analytical & Technical Rigor – This measures your ability to handle data and solve quantitative problems. Interviewers will look at your proficiency with tools like Excel, as well as your general aptitude for logic and reasoning. You can excel by structuring your problem-solving steps clearly and explaining the "why" behind your analytical choices.

Stakeholder Management & Communication – As a Business Analyst, you will interact with diverse teams, from IT to frontline sales. Interviewers evaluate how effectively you can translate technical constraints to business leaders and business needs to technical teams. Strong candidates use clear, concise language and exhibit active listening.

Adaptability & Problem-Solving – You will often face ambiguous scenarios or shifting requirements. Evaluators want to see how you navigate uncertainty. Show strength by remaining calm under pressure and proposing logical frameworks to break down complex, unfamiliar problems.

The interview process for a Business Analyst at AIG PC Global Services is designed to test both your foundational skills and your domain-specific knowledge. While the exact structure can vary significantly depending on your region and the specific team, candidates generally experience a multi-stage process. You will typically begin with a resume screening, which may be followed by a general aptitude or written verbal test, particularly in our global service hubs.

For candidates moving forward, the core of the evaluation involves technical and functional interviews. In some locations, you might participate in a group discussion or a skills-based test focusing on tools like Excel. In other regions, particularly for specialized or senior teams, you may be invited to a "Super Day." This involves a series of back-to-back panel interviews diving deep into your resume, your understanding of insurance distribution, and your behavioral competencies.

The final stage is usually an HR round focused on cultural fit, compensation expectations, and final behavioral checks. Throughout all stages, AIG PC Global Services places a strong emphasis on your ability to articulate your past experiences clearly and your willingness to dive into the commercial realities of the insurance business.

This visual timeline outlines the typical progression from initial screening through the final HR rounds. Use it to pace your preparation, ensuring you are ready for early-stage aptitude testing while simultaneously building the deep domain knowledge required for the final panel interviews. Note that regional variations exist, so remain flexible if a group discussion or a specific skills assessment is added to your track.

To succeed, you must understand exactly what your interviewers are looking for in each phase of the evaluation. Below are the primary areas where you will be tested.

Insurance Domain & Distribution Strategy

Because AIG PC Global Services operates in a highly specialized market, your understanding of the insurance lifecycle is critical. This area evaluates your knowledge of how insurance products are developed, marketed, and sold. Strong performance means you can discuss the nuances of property, casualty, or life insurance, and understand the metrics that drive high-margin sales.

Be ready to go over:

• Product Knowledge – Understanding the difference between various insurance lines and what drives profitability in each.
• Sales & Distribution Channels – How brokers, agents, and direct-to-consumer models function within the insurance ecosystem.
• Underwriting & Claims Basics – High-level understanding of the risk assessment and claims payout processes.
• Advanced concepts (less common) – Regulatory compliance impacts on product rollouts, margin analysis on specific life or casualty products, and distribution network optimization.

Example questions or scenarios:

• "Walk me through the lifecycle of a property casualty insurance policy."
• "How would you analyze the performance of a new distribution channel for a high-margin life insurance product?"
• "What metrics would you look at to determine if an insurance sales team is underperforming?"

Analytical Skills & Technical Proficiency

A core part of the Business Analyst role is making sense of data to inform business decisions. This area is evaluated through direct questioning about your technical toolkit, most notably Microsoft Excel, as well as general aptitude tests. Strong candidates do not just know the formulas; they know how to apply them to solve real business problems.

Be ready to go over:

• Excel Mastery – VLOOKUPs, Pivot Tables, logical functions, and data manipulation.
• Data Interpretation – Looking at a raw dataset and drawing actionable business conclusions.
• Process Mapping – Using tools (like Visio or standard flowcharts) to document current and future state business processes.
• Advanced concepts (less common) – SQL queries for data extraction, basic understanding of data visualization tools like Tableau or PowerBI.

Example questions or scenarios:

• "Explain how you would use Excel to merge two large datasets of customer claims and identify duplicate entries."
• "You are given a dataset showing a drop in policy renewals. How do you analyze this to find the root cause?"
• "Describe a time you used data to change a stakeholder's mind."

Resume Deep Dive & Behavioral Fit

Your past experience is the best predictor of your future performance. Interviewers at AIG PC Global Services will scrutinize your resume, often asking you to defend the impact of your previous projects. A strong performance here involves using the STAR method (Situation, Task, Action, Result) to provide structured, quantifiable answers.

Be ready to go over:

• Project Ownership – Detailed breakdowns of projects you led or contributed to significantly.
• Stakeholder Conflict – How you handle disagreements between business users and technical teams.
• Adaptability – Examples of how you pivoted when project requirements suddenly changed.
• Advanced concepts (less common) – Leading cross-functional global teams, managing vendor relationships.

Example questions or scenarios:

• "Walk me through the most complex project on your resume. What was your specific role?"
• "Tell me about a time you had to gather requirements from a stakeholder who was unresponsive or unclear."
• "Describe a situation where you had to learn a completely new domain or tool very quickly."

As a Business Analyst at AIG PC Global Services, your daily routine will revolve around translating business objectives into clear, executable requirements. You will spend a significant portion of your time meeting with stakeholders—including underwriters, claims adjusters, and sales leaders—to understand their pain points and operational bottlenecks. From these conversations, you will draft comprehensive business requirement documents (BRDs) and functional specifications.

You will also be heavily involved in data analysis. This means diving into Excel or internal databases to track the performance of various insurance products, analyze the efficiency of distribution channels, and build reports that highlight areas for operational improvement. You will act as the crucial link between the business side and the IT/development teams, ensuring that any new software, process, or product rollout aligns perfectly with what the business actually needs.

Furthermore, depending on your alignment within the company, you may support sales and distribution strategies. This involves analyzing market data, understanding the mechanics of high-margin insurance sales, and helping leadership optimize how AIG products reach the end consumer. You will participate in user acceptance testing (UAT) to validate that new solutions work as intended before they go live.

To be competitive for the Business Analyst role at AIG PC Global Services, you must present a blend of technical competence, domain familiarity, and exceptional communication skills.

• Must-have skills – Advanced proficiency in Microsoft Excel and data analysis techniques. Exceptional verbal and written communication skills. Proven ability to gather, document, and manage business requirements. Strong analytical and problem-solving aptitude.
• Nice-to-have skills – Prior experience in the insurance sector (Property Casualty, Life, etc.). Familiarity with SQL or data visualization tools. Experience with Agile methodologies and tools like JIRA or Confluence.
• Experience level – Typically, candidates need 2 to 5 years of experience in business analysis, data analysis, or a related operational role, though entry-level variations exist depending on the specific hub and team.
• Soft skills – High emotional intelligence for stakeholder management. The ability to influence without direct authority. Resilience in the face of shifting priorities and ambiguous project scopes.

Q: How technical is the interview process for this role? While you won't be expected to write complex code, you must be highly proficient in data manipulation, particularly in Excel. Expect practical questions about how you would use formulas, pivot tables, and logical functions to solve business cases.

Q: Do I need prior insurance experience to get an offer? Prior insurance experience is a massive advantage but not always a strict requirement. If you do not have a background in insurance, you must demonstrate a strong willingness to learn the domain quickly and show that you have researched AIG's core products and distribution models prior to the interview.

Q: What is a "Super Day" and how should I prepare for it? A "Super Day" is a consolidated interview format where you will face multiple back-to-back panel interviews in a single day. Prepare for mental endurance. You will likely speak with peers, managers, and HR, so ensure your answers remain consistent but are tailored slightly to the perspective of the person interviewing you.

Q: The data mentions some interviews felt like a "sales pitch." What does this mean? Certain BA roles at AIG are deeply aligned with the commercial and distribution sides of the business. Interviewers may test your understanding of sales pipelines, agent performance, and product marketability. Embrace this by showing commercial awareness alongside your analytical skills.

Q: How long does the hiring process typically take? The timeline can vary widely based on location and team. Some processes move crisply within a few weeks, while others might take over a month due to scheduling complexities across global teams. Stay patient and maintain proactive communication with your recruiter.