You are supporting a platform where users can authenticate successfully, but some of them do not see the correct content, courses, or assignments after login. The issue may sit in the data pipeline that moves roster, entitlement, and assignment data between systems. You want to reason through how you would isolate the break and verify the fix.
How would you troubleshoot a customer issue where users can log in, but they cannot access the right content or assignments?
Authentication succeeded, so start after identity verification.Trace the user across roster, entitlement, and assignment datasets.Check upstream dependencies such as LMS roster syncs and product mappings.Look for stale batches, failed transforms, or missing publishes.