You're responsible for a lead routing pipeline that moves new inbound leads from operational systems into downstream assignment logic and reporting. Sales and operations have started reporting that some leads are missing, some are duplicated, and some are reaching the wrong owner. You need to reason through the pipeline from source capture to transformation, routing rules, and final delivery before making changes.
How would you troubleshoot a broken lead routing system end to end?
Source ingestion completeness and event timestampsWorkflow dependencies and failed orchestration stepsDuplicate creation and idempotency gapsReference data freshness for territory and owner mappingsFinal assignment delivery into the Andela sales operations surface