Your question is Test a Customer Outreach Strategy. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You work on a customer analytics team for a subscription-based consumer service. The business wants to try a new customer outreach strategy to improve response and downstream retention, but outreach can also annoy customers or increase opt-outs if it is too aggressive.
How would you evaluate whether the new customer outreach strategy is working? Walk through how you would design the experiment, define success, and decide whether to roll it out.