You are joining a team that supports business-critical marketing analytics pipelines and reporting used for campaign decisions. Before taking ownership of production support, you want to make sure on-call expectations are explicit so there is no confusion about coverage, escalation, and response responsibilities.
What should the on-call expectations be for this role, and how would you clarify them with the team and stakeholders?
You are joining a team that supports business-critical marketing analytics pipelines and reporting used for campaign decisions. Before taking ownership of production support, you want to make sure on-call expectations are explicit so there is no confusion about coverage, escalation, and response responsibilities.
What should the on-call expectations be for this role, and how would you clarify them with the team and stakeholders?
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