Your question is Product Feedback vs Operational Fixes. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're working on a B2B software product and customer pain points are coming in through support, success, and sales. Some issues seem like true product gaps, while others look like process, training, or service problems. You need a clear way to decide which ones belong on the product roadmap versus being handled operationally.
How do you decide which customer pain points should become product feedback versus operational fixes?