You're working on a mobile-first banking product that wants to launch a new feature aimed at improving members' financial health. The team agrees the feature should do more than drive short-term engagement, but there is debate about how to tell if it is actually helping people make meaningful progress.
How would you measure whether a new feature is helping Chime members make financial progress?
Defining financial progress from the member perspectiveTranslating Jobs to Be Done into measurable outcomesChoosing a North Star metric and supporting indicatorsSetting success criteria and handling product trade-offs