Your question is Explain Conversion Drop with Feedback. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are working on a B2B SaaS product and notice that conversion has dropped after a recent change to a key user flow. The dashboard shows where the funnel worsened, but the numbers alone do not explain why users are failing to move forward. You have access to qualitative inputs like support tickets, sales call notes, user interviews, and session recordings, and you need to connect those signals back to the drop.
How would you use qualitative feedback to explain a quantitative drop in conversion?