You're supporting a data pipeline and need to decide how to triage issues that customers report. Some failures come from misconfigured connectors or sync settings, some are true defects in the platform, and some point to missing product capabilities.
How do you decide whether a customer issue is a bug, a configuration problem, or a product gap?
Airbyte connection configuration, including sync mode, cursor field, primary key, and scheduleConnector version, source and destination type, and whether the issue reproduces on the latest supported versionAirbyte job logs, attempt logs, record counters, and state messagesWarehouse evidence such as missing rows, duplicates, schema drift, and freshness lagWhether the behavior is documented, supported, and reproducible across customersA strong answer should separate operational symptoms from root cause, explain how to gather evidence quickly, and show when to route the issue to support guidance, engineering, or product planning.