Rippling is preparing to launch a new payroll reconciliation workflow for mid-market customers. The feature is intended to reduce payroll correction tickets by automating mismatch detection before payroll is finalized. You are the program manager assigned to recover the launch after a major execution issue surfaced six weeks before the committed release.
The core team includes 10 people: 4 backend engineers, 2 frontend engineers, 1 designer, 1 QA lead, 1 product manager, and you as the program manager. The CEO mentioned the launch on the last earnings call, and the Sales team has already committed the feature to 15 customers for the end of the quarter.
Engineering wants to protect system stability because payroll errors create legal and reputational risk. Sales wants the original launch date preserved to avoid churn in a strategic customer segment. Compliance requires audit logs and approval workflows before any production release. Customer Success is pushing for a limited beta so they can retain two at-risk accounts.