FinEdge is migrating 180 mid-market customers from a legacy payroll platform to a new unified payroll product. The project team includes 10 people across engineering, product, operations, QA, and customer success, and the migration is already 4 weeks behind a board-committed launch date. The delay matters because the legacy vendor contract expires at the end of the quarter, and every additional month costs the company $95,000 in support and licensing fees.
The COO wants all 180 customers migrated by quarter-end to avoid renewal costs. The Head of Customer Success wants a slower rollout because 25 enterprise accounts are in peak payroll season and cannot tolerate errors. The Engineering Manager wants to reduce scope after two failed integration milestones, while Sales is pressuring for a public launch announcement tied to an industry conference in 7 weeks.
The team has 8 weeks remaining, a fixed recovery budget of $140,000, and no approval for additional full-time headcount. There are 3 critical dependencies: tax filing certification from an external compliance vendor due in 3 weeks, SSO integration owned by a shared platform team with only 30% allocation, and historical payroll data validation for all 180 customers. Current status: core payroll processing is complete, but employee self-service, custom reporting, and automated tax reconciliation are not production-ready.