At Notion, the Growth team is deciding whether to launch a new AI-powered workspace pricing tier before the end of the quarter. Early pilot data from 18,000 workspaces shows mixed results: enterprise conversion improved by 6.8%, SMB conversion declined by 2.1%, and support tickets per active workspace increased by 14%. The CEO wants a recommendation in 10 days because Finance needs the revenue forecast for the board meeting.
You are the program manager coordinating a 12-person cross-functional team across Product, Engineering, Data Science, Finance, Sales, Support, and Marketing. The challenge is that the data does not support a simple yes/no launch decision. A nuanced recommendation may involve a phased rollout, segment-specific packaging, or a delayed launch for some customer groups.
The VP of Product wants to ship this quarter to maintain roadmap credibility. Finance wants a defensible revenue forecast with low downside risk. Sales wants the enterprise tier available immediately for 25 late-stage deals. Support is concerned that current onboarding flows will increase ticket volume beyond team capacity. Engineering has only one release window left this quarter.