At NovaCloud, a B2B workflow platform serving 3,200 mid-market customers, you are the program manager for the Core Engineering portfolio. Four engineering projects have been escalated as "top priority" for the same quarter: a security remediation program, a customer-requested API upgrade, cloud cost reduction work, and reliability improvements after two recent incidents. The engineering org assigned to this portfolio includes 10 engineers, 1 engineering manager, 1 product manager, 1 SRE, and shared support from Security and Finance.
The CTO wants the security work completed before an upcoming board review. The VP of Sales is pushing for the API upgrade because two enterprise renewals worth $1.8M ARR depend on it. The CFO expects cloud costs to drop by at least 12% this quarter. The Head of Customer Success wants reliability fixes first after a 99.7% uptime month triggered customer complaints.
You have 12 weeks, no additional headcount, and a remaining discretionary budget of $90,000 for contractors or tooling. Two senior backend engineers are already committed 30% to production support. The API upgrade depends on a vendor certification that takes 3 weeks. Security has identified 14 high-severity findings, 5 of which must be remediated before the annual SOC 2 surveillance audit in Week 10.