Asana wants to test a new onboarding flow for newly created workspaces. The team expects better activation, but worries the flow could reduce immediate self-serve upgrades to Starter or Advanced by adding friction or delaying exposure to upgrade prompts.
Design and analyze an experiment to determine whether the new onboarding flow improves activation without materially harming self-serve monetization.
A 21-day randomized experiment was run at the new workspace level.
| Metric | Control: current onboarding | Treatment: new onboarding |
|---|---|---|
| New workspaces | 52,400 | 52,100 |
| Activated within 7 days | 18,864 | 20,840 |
| Self-serve upgrades within 14 days | 3,144 | 2,918 |
| Mean 14-day revenue per workspace | $9.60 | $9.18 |
Additional design inputs:
| Parameter | Value |
|---|---|
| Significance level for activation test | 0.05 |
| One-sided significance level for cannibalization guardrail | 0.05 |
| Non-inferiority margin for upgrade rate | -0.003 |
| Baseline activation rate | 0.360 |
| Baseline upgrade rate | 0.060 |
| Desired power | 0.80 |
| Minimum detectable activation lift | 0.015 |