NotionFlow, a B2B workflow SaaS company, wants to launch a new customer analytics dashboard for its mid-market clients before the annual customer conference in 10 weeks. The feature is expected to improve retention and support expansion revenue, and the CEO has already mentioned it in a keynote teaser. You are the program manager coordinating a 9-person cross-functional team across product, engineering, design, data, and go-to-market.
The VP of Product wants a polished launch at the conference with strong adoption metrics in the first month. The Engineering Manager is concerned about technical debt in the reporting pipeline and wants to limit scope. The Head of Sales wants advanced export and custom reporting included because two large renewals depend on them. Customer Success wants a stable rollout to 20 pilot accounts first to avoid support escalations.
The launch deadline is fixed: 10 weeks from today, with a live demo required at the conference in Week 10. Budget for external contractors and tooling is capped at $85,000. The team includes 4 engineers, 1 designer, 1 data analyst, 1 PM, 1 QA lead, and you as program manager; no additional headcount is approved. The dashboard depends on a data pipeline upgrade scheduled to finish by the end of Week 4, and legal review for customer-level benchmarking requires 7 business days.