ShopHub, a mid-market e-commerce platform, needs to launch a new seller payouts system before the holiday season. The current manual payout process causes 5-day delays, high support volume, and reconciliation errors for marketplace sellers. You are the program manager leading a cross-functional team of 11 people with a hard 12-week deadline tied to Q4 revenue goals.
The GM of Marketplace wants the full launch completed before October 1 to support seller acquisition. Finance requires accurate reconciliation and audit controls before any funds move through the new system. Engineering wants to avoid destabilizing the existing checkout stack during peak traffic prep. Compliance is concerned about KYC and tax reporting gaps, while Sales is pushing for an early release for two strategic enterprise sellers.
The project has a remaining budget of $180,000, including vendor fees and external security review. The team includes 4 backend engineers, 2 frontend engineers, 1 designer, 1 QA lead, 1 data analyst, 1 compliance manager, and you as PM. Critical dependencies include a third-party payment processor integration that takes 4 weeks for certification, a finance ledger update owned by another team with only 30% allocation, and a mandatory security review in Week 8. No additional headcount is approved.