NotionFlow is a B2B productivity SaaS company with 3M monthly active users across startups, mid-market teams, and enterprise customers. Its revenue comes from seat-based subscriptions, and the company competes on ease of use and fast feature adoption rather than deep customization.
NotionFlow is preparing to launch a new AI-powered meeting summary feature inside its core workspace product. The feature automatically turns meeting notes and transcripts into action items, summaries, and follow-up tasks. Early internal demos are promising, but the team does not know whether users can understand, trust, and successfully use the feature without guidance.
Leadership wants a usability test before launch because previous releases showed a pattern: strong feature interest in surveys, but low activation after release due to confusing setup, unclear value, and weak in-product discoverability. The PM needs a test plan that can identify the biggest usability issues quickly and provide clear launch recommendations.