You are an engineering manager responsible for a team building internal digital platforms that support clinical, regulatory, and commercial workflows. Over the last two quarters, roadmap delivery slipped from 88% of committed work to 71%, Sev-1 and Sev-2 incidents rose from 3 to 8 per quarter, and stakeholder satisfaction fell from 4.4 to 3.7 out of 5. At the same time, the team shipped a major release for a Boehringer Ingelheim internal workflow platform, onboarded 4 new engineers, and took on additional compliance-related work. Leadership wants a clear view of whether the team is operating effectively rather than relying on a single output metric.
What metrics would you track to determine whether your team is operating effectively, and how would you structure them so you can distinguish healthy delivery speed from quality, reliability, and team sustainability issues?