Andela Products supports multiple internal and client-facing platforms, including the Andela Talent Marketplace and matching workflows used by delivery, talent, and customer teams. You are the Engineering Manager for a product engineering team of 9 engineers, 1 designer, and 1 product manager. Over the last 2 quarters, leadership sees mixed signals: roadmap delivery improved, but incident volume and attrition risk appear to be rising.
In Q1, your team committed to 24 roadmap items and delivered 21 (88%). In Q2, the team committed to 26 and delivered 25 (96%). However, Sev-1/Sev-2 incidents increased from 5 to 11, average cycle time rose from 4.2 to 6.1 days, and employee pulse survey favorability dropped from 82% to 71%. Voluntary engineering attrition on adjacent teams increased from 4% to 9%, and your skip-level notes suggest growing burnout tied to on-call load and unclear priorities. The VP of Engineering asks you to define the KPI set you would use to determine whether the team is both healthy and delivering effectively, and how you would interpret the trade-offs.