AtlasWork is a B2B workflow automation platform used by 12,000 mid-market customers to manage approvals, ticket routing, and internal operations. The company is scaling quickly, but product delivery is slowing because engineering teams and product owners often leave design reviews with different interpretations of scope, constraints, and expected user outcomes.
AtlasWork is preparing to launch a new rules engine that will let customers create more advanced workflow automations. In the last two quarters, 3 of 7 major initiatives shipped late because technical designs were either too detailed for business stakeholders or too abstract for engineers to implement consistently. Postmortems show repeated issues: unclear API boundaries, missing assumptions about edge cases, and product owners approving designs without understanding downstream user impact. Leadership wants a repeatable way to communicate technical designs so that engineering staff can execute confidently while product owners can make informed product decisions.
You are the product manager for the rules engine initiative. Your task is not to write the technical design itself, but to define how you would communicate the design to different audiences and ensure alignment before development begins.