What is a Project Manager at Frontier?

As a Project Manager at Frontier, you are the critical bridge between strategic business goals and on-the-ground execution. Frontier is rapidly transforming its network and expanding its fiber footprint, and Project Managers are essential to delivering these complex infrastructure and enterprise initiatives on time and within budget. You will be responsible for orchestrating cross-functional efforts, managing specialized enterprise accounts, and ensuring seamless rollouts of technical solutions.

The impact of this position is substantial. You will directly influence the customer experience by driving projects that improve network reliability, expand service areas, and onboard major commercial clients. Because Frontier operates at a massive scale, the projects you manage will often involve navigating technical complexities, aligning diverse field and engineering teams, and managing strict regulatory or account-specific constraints.

Expect a dynamic, fast-paced environment where adaptability is key. You will need to balance the high-level strategic vision with the granular, day-to-day operational details. Whether you are leading a panel of technical peers or aligning with an enterprise client on a specific account, your leadership will dictate the success of Frontier’s most vital deployment initiatives.

Common Interview Questions

The questions you face will heavily emphasize your past experiences and your ability to apply practical solutions to real-world problems. Be prepared to use the STAR method (Situation, Task, Action, Result) extensively.

Behavioral and Past Experience

These questions test your resilience, leadership, and ability to navigate complex interpersonal dynamics.

• Tell me about a time you had to manage a project with constantly changing requirements.
• Give a practical example from your past experience where a project failed. What did you learn?
• How do you handle a situation where a key project stakeholder is unresponsive or actively resistant to your timeline?
• Describe a time when you had to present complex project data to a non-technical audience.
• Tell me about a time you disagreed with a peer on a panel or in a meeting. How did you resolve it?

Technical Project Management & Execution

These questions evaluate your hard skills in planning, tracking, and delivering infrastructure or IT projects.

• Walk me through how you build a project schedule from scratch when the scope is ambiguous.
• How do you identify, track, and manage project dependencies across multiple engineering teams?
• What metrics do you use to determine if a project is truly "on track"?
• Describe your process for managing scope creep requested by a major enterprise client.
• How do you transition a completed deployment over to the operations or maintenance team?

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Getting Ready for Your Interviews

Thorough preparation requires understanding not just project management fundamentals, but how those principles apply specifically to telecommunications and infrastructure at Frontier.

Technical and Domain Knowledge – You must demonstrate an understanding of network deployments, enterprise account management, and the technical lifecycle of telecommunications projects. Interviewers will evaluate your ability to grasp technical constraints and translate them into actionable project phases.

Practical Problem-Solving – Frontier highly values proven experience over theoretical knowledge. You will be evaluated on your ability to provide concrete, practical examples from your past experience where you navigated project roadblocks, mitigated risks, and delivered results.

Stakeholder and Panel Management – You will interact with diverse teams, from field technicians to corporate leadership. Interviewers will look for your ability to maintain composure, adapt your communication style to different personalities, and lead through influence, especially when facing direct or challenging stakeholders.

Adaptability and Communication – Because initial screening formats and project scopes can vary widely, your ability to communicate clearly across different mediums—whether through asynchronous video tools or live panel discussions—is critical.

Interview Process Overview

The interview process for a Project Manager at Frontier can vary depending on the specific account or regional team you are interviewing for, but it generally follows a structured path designed to test both your technical aptitude and your behavioral resilience. Your journey will often begin with an initial screening phase. This may be a traditional phone screen with a recruiter or, quite frequently, an active asynchronous video interview where you will record responses to pre-recorded questions. This format requires you to be concise and confident, as you will not have the opportunity to pause or retry your answers.

Following the initial screen, you can expect a deeper conversation with a hiring manager, which may focus heavily on the specific enterprise account or project portfolio you would be managing. If you advance to the final stages, you will face a comprehensive panel interview. This panel typically consists of potential peers and cross-functional partners. The panel stage is rigorous, blending both technical project management questions with deep behavioral probes.

Expect a mix of interviewer styles during the panel; some may be highly collaborative, while others may adopt a more curt, direct approach to test how you handle pressure and differing communication styles. Timelines can occasionally stretch due to team schedules or vacation overlaps, so patience and proactive follow-up are essential.

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This visual timeline outlines the typical progression from the initial asynchronous or recruiter screen through the final peer panel interviews. Use this map to anticipate the shifting focus of each round, ensuring you prepare for solo video presentations early on and complex, multi-stakeholder interactions in the later stages. Note that specific steps may fluctuate slightly based on the regional office or the specific enterprise account team hiring.

Deep Dive into Evaluation Areas

Practical Experience and Execution

Frontier interviewers want to know that you have successfully navigated the complexities of real-world project management. Theoretical frameworks are not enough; you must prove your capability through concrete examples.

Be ready to go over:

• End-to-end project lifecycles – How you initiate, plan, execute, monitor, and close complex projects.
• Risk mitigation – Specific instances where you identified a critical risk early and the steps you took to prevent project derailment.
• Resource allocation – How you manage competing priorities and limited technical resources across multiple accounts.
• Advanced concepts (less common) – Earned Value Management (EVM), advanced capacity planning, and specific telecom deployment metrics.

Example questions or scenarios:

• "Walk us through a time when a major project milestone was at risk. What practical steps did you take to course-correct?"
• "Provide a specific example from your past experience where you had to manage scope creep on a highly technical project."
• "How do you ensure quality control when managing deployments across multiple distributed field teams?"

Technical and Domain Aptitude

While you are not expected to be a network engineer, you must possess enough technical fluency to earn the respect of your engineering peers and accurately track technical deliverables.

Be ready to go over:

• Infrastructure deployments – Basic understanding of fiber rollouts, network upgrades, and enterprise installations.
• Technical translation – How you bridge the gap between highly technical engineering teams and non-technical business stakeholders.
• Tooling and reporting – Your proficiency with enterprise project management software and data-driven reporting.

Example questions or scenarios:

• "Describe a technical project you managed. How did you ensure you understood the technical requirements well enough to track progress accurately?"
• "How do you handle situations where the engineering team tells you a requested feature or rollout timeline is technically impossible?"
• "Give an example of how you track and report on complex technical dependencies."

Stakeholder Management and Communication Dynamics

Project Managers at Frontier must corral diverse groups of people to achieve a unified goal. Your ability to handle challenging personalities and align conflicting interests is heavily scrutinized.

Be ready to go over:

• Navigating conflict – How you handle disagreements between cross-functional teams or challenging clients.
• Adapting communication styles – Tailoring your message for a curt, highly analytical peer versus a high-level executive.
• Account-specific relationship building – Managing the expectations of specific, high-value enterprise accounts.

Example questions or scenarios:

• "Tell us about a time you had to work with a particularly difficult or curt stakeholder. How did you manage the relationship and keep the project on track?"
• "How do you approach leading a team of peers over whom you have no direct, formal authority?"
• "Describe your communication strategy when providing a negative project update to a major enterprise client."

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Key Responsibilities

As a Project Manager at Frontier, your day-to-day work revolves around driving execution and maintaining alignment across multiple business units. You will be responsible for defining project scopes, establishing rigorous timelines, and managing the delivery of telecommunications services and infrastructure upgrades. This often involves taking ownership of specific enterprise accounts, acting as the primary point of contact for project status, and ensuring that all deliverables meet the client's strict requirements.

Collaboration is at the heart of this role. You will work side-by-side with network engineers, field technicians, product managers, and account executives. A significant portion of your week will be dedicated to leading status meetings, unblocking technical teams, and updating project dashboards to provide leadership with clear, data-driven visibility into project health.

You will also be heavily involved in risk management and continuous improvement. When deployments face unexpected regulatory hurdles or supply chain delays, you will be expected to pivot quickly, devise practical workarounds, and communicate the revised strategy to all stakeholders. Your ability to document lessons learned and refine project templates will directly contribute to the efficiency of future rollouts.

Role Requirements & Qualifications

To be a competitive candidate for the Project Manager role at Frontier, you must bring a blend of structured methodology and adaptable soft skills.

• Must-have skills – Proven experience in managing full-lifecycle technical or infrastructure projects. Strong proficiency in standard project management methodologies (Agile, Waterfall, or hybrid). Exceptional written and verbal communication skills, with a demonstrated ability to present to and align cross-functional panels.
• Technical skills – Familiarity with enterprise project management tools (e.g., MS Project, Jira, Smartsheet). A foundational understanding of telecommunications, network infrastructure, or IT deployments is highly expected.
• Experience level – Typically requires 3 to 7+ years of dedicated project management experience, often with a background in telecom, IT, or enterprise account delivery.
• Soft skills – High emotional intelligence, resilience under pressure, and the ability to maintain professionalism when dealing with challenging stakeholders or ambiguous project requirements.
• Nice-to-have skills – Active PMP (Project Management Professional) or CSM (Certified ScrumMaster) certifications. Prior experience managing specific, large-scale enterprise or government accounts.

Frequently Asked Questions

Q: How difficult is the interview process for a Project Manager at Frontier? The difficulty can range from average to challenging, depending on the stage. Initial recruiter screens are generally straightforward, but the final panel interviews are rigorous. You will face a high volume of technical and behavioral questions that require highly specific, practical examples from your past work.

Q: What should I expect from the asynchronous video interview? Frontier occasionally uses active video interviewing platforms for initial screens. You will be recorded responding to text or pre-recorded video prompts. Because you cannot pause or retry, it can feel unnatural. Practice speaking clearly to your webcam beforehand to build comfort with the format.

Q: How long does the hiring process typically take? Timelines can be highly variable. Some candidates move from application to initial interview within a week, while follow-up communications after interviews can sometimes lag due to team vacations or account-specific delays. Remain proactive but patient.

Q: What makes a candidate stand out in the panel interview? Successful candidates remain composed and professional, regardless of the interviewers' tones. Panels often include peers with diverse communication styles. Treating every panelist with equal respect and providing data-backed, practical answers will set you apart.

Q: Will I be managing general projects or specific accounts? Often, Project Managers at Frontier are hired to oversee specific, high-value enterprise accounts or distinct regional rollouts. During your interviews, clarify the exact scope of the portfolio you will be managing.

Other General Tips

• Master the STAR Method: Frontier interviewers heavily emphasize practical past experience. Structure every behavioral answer using the Situation, Task, Action, and Result framework to ensure your examples are concise and impactful.
• Prepare for the "Good Cop / Bad Cop" Dynamic: Panel interviews may feature diverse personalities, including peers who are intentionally curt or direct. Do not let this rattle you. Maintain a steady, professional demeanor and address challenging questions confidently.

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• Quantify Your Impact: Whenever you discuss past projects, include numbers. Mention the budget size, the number of cross-functional team members involved, the timeline, and the specific metrics of your success.
• Tailor to Telecom: Even if your background is in general IT or software, frame your experiences in a way that translates to Frontier’s world. Highlight any experience with infrastructure, hardware rollouts, or large-scale enterprise deployments.

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• Ask Account-Specific Questions: When given the chance to ask questions, inquire about the specific account or regional challenges the team is currently facing. This demonstrates strategic thinking and a genuine interest in the role's immediate impact.

Summary & Next Steps

Stepping into a Project Manager role at Frontier is an opportunity to drive critical infrastructure and enterprise projects at a massive scale. The work is challenging, highly visible, and essential to the company's mission of connecting communities and businesses. By mastering the balance between technical tracking and nuanced stakeholder management, you can position yourself as an invaluable asset to their deployment teams.

To succeed in your interviews, focus heavily on preparing concrete, practical examples from your past experience. Anticipate the varied formats of the process—from solo video screens to dynamic peer panels—and practice maintaining your composure and clarity throughout. Remember that interviewers are looking for a steady hand who can navigate ambiguity, manage diverse personalities, and deliver results under pressure.

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This compensation data provides a baseline for the Project Manager role, though actual offers will vary based on your location, years of specialized experience, and the complexity of the enterprise accounts you will manage. Use these insights to anchor your salary expectations and negotiate confidently when the time comes.

Take the time to refine your project narratives, practice your delivery, and research Frontier's current market initiatives. You have the foundational skills needed to excel; now it is simply a matter of showcasing them effectively. For more detailed question breakdowns and peer insights, continue exploring the resources available on Dataford to finalize your preparation. Good luck!