What is a Consultant at DONE by NONE?

As a Consultant at DONE by NONE, you serve as the bridge between our curated fashion offerings and our community of customers. This role is far more than a typical retail or sales position; it is a strategic advisory role where you act as a personal stylist, brand ambassador, and customer advocate. You are responsible for interpreting individual client needs, curating personalized style solutions, and ensuring that every interaction reflects our commitment to unique, accessible fashion.

This position is critical to our business model because you directly influence customer retention and brand loyalty. You will work with a diverse portfolio of clients, helping them navigate our collections to find pieces that make them feel confident and empowered. Beyond styling, you contribute to the broader ecosystem by providing real-time feedback on product fit, trends, and customer sentiment to our merchandising and design teams.

The work you do here drives the "personal" aspect of our business. Whether you are conducting virtual styling sessions, managing client relationships in New York, or supporting broader community initiatives, your insights help shape the direction of our brand. You can expect a dynamic environment where your passion for fashion meets a structured, supportive career path designed to help you grow within the company.

Getting Ready for Your Interviews

Preparing for the Consultant interview process requires a blend of creative intuition and professional readiness. Our goal is to assess not just your fashion sense, but your ability to connect with people and navigate a fast-paced environment. You should approach your preparation by reflecting on how you build relationships and how you communicate complex style concepts simply.

We evaluate candidates based on several key criteria:

Fashion & Product Expertise – We look for a deep understanding of current trends, garment construction, and styling principles. You must demonstrate the ability to mix and match pieces to create cohesive looks that align with the DONE by NONE aesthetic.

Client Relationship Management – This measures your ability to build trust and long-term rapport. Interviewers will evaluate your empathy, active listening skills, and how you handle diverse customer personalities to drive satisfaction and sales.

Growth Mindset & Adaptability – Our interview data highlights that successful candidates are eager to learn. We assess your openness to feedback, your interest in exploring different career paths within the company, and how you handle new information or systems.

Communication & Presentation – As the face of the brand, your verbal and written communication must be impeccable. We look for candidates who can articulate their styling choices clearly and present themselves with professional confidence.

Interview Process Overview

The interview process for the Consultant role at DONE by NONE is designed to be efficient, transparent, and educational. Based on candidate feedback, you can expect a streamlined experience that focuses heavily on mutual fit. The process typically begins with a resume review, followed by an invitation to interview if your background aligns with our needs. Unlike drawn-out corporate processes, we aim to respect your time while ensuring we have enough data to make the right decision.

Candidates consistently report that the process is "easy" in terms of logistics but thorough in assessing potential. You will likely face a panel interview format. This allows you to meet multiple team members—such as a Lead Consultant, a Manager, and potentially a member of the Merchandising team—in a single session. This format is intentional; it allows us to see how you interact with different stakeholders and gives you a broader view of our company culture.

The atmosphere is described as positive and learning-oriented. Rather than an interrogation, expect a conversation where we explore your potential career paths and introduce you to the community you will be serving. We want you to leave the interview knowing more about the industry and our company than when you arrived.

This timeline illustrates a typically short engagement cycle, moving quickly from application to the panel stage. Candidates should be prepared to demonstrate their skills immediately upon being contacted, as the window between the initial screen and the final decision can be brief. Use this streamlined schedule to your advantage by keeping your energy high and your portfolio or styling examples ready to share at a moment's notice.

Deep Dive into Evaluation Areas

To succeed in our interviews, you need to understand the specific competencies we test. Drawing from candidate experiences, we focus on practical skills and cultural alignment.

Styling Proficiency & Brand Alignment

This is the core of the Consultant role. We need to know that you understand the DONE by NONE customer and can curate looks that resonate with them. We are not just looking for someone who likes clothes; we are looking for someone who understands style as a service.

Be ready to go over:

• Outfit construction – How to build a look from a single hero piece.
• Trend translation – How to make high-fashion trends accessible for everyday wear.
• Body type styling – Selecting garments that flatter various silhouettes.
• Wardrobe versatility – Creating day-to-night looks or capsule wardrobes.

Example questions or scenarios:

• "How would you style this specific dress for a client attending a casual outdoor wedding?"
• "A client is hesitant to try a bold print. How do you encourage them while respecting their comfort zone?"
• "Describe the DONE by NONE aesthetic in three words and tell us how your personal style aligns with it."

Clienteling & Sales Strategy

A Consultant must also be a savvy business person. We evaluate how you manage your "book of business" and drive revenue through genuine relationship building.

Be ready to go over:

• Outreach strategies – How you keep in touch with clients without being pushy.
• Objection handling – Managing concerns about price, fit, or style.
• Retention tactics – Turning a one-time buyer into a loyal, repeat client.

Example questions or scenarios:

• "Tell me about a time you turned a dissatisfied customer into a loyal advocate."
• "How do you prioritize which clients to contact when a new collection drops?"
• "If a client's favorite item is out of stock, how do you handle the situation to save the sale?"

Cultural Fit & Career Ambition

Recent interview data emphasizes the importance of "learning" and "career paths." We want Consultants who see this as a career, not just a job. We evaluate your curiosity and your desire to grow within the DONE by NONE ecosystem.

Be ready to go over:

• Adaptability – Examples of learning new tools or adjusting to process changes.
• Team collaboration – How you support peers and share knowledge.
• Professional growth – Your long-term goals in the fashion or retail industry.

Example questions or scenarios:

• "What interests you most about the career paths offered at DONE by NONE?"
• "Describe a time you had to learn a new system or product line quickly. How did you approach it?"
• "How would you contribute to our team community beyond your individual sales goals?"

Key Responsibilities

As a Consultant, your day-to-day work is a blend of creative styling, proactive communication, and strategic sales management. You are the primary touchpoint for our customers, meaning you are responsible for delivering the "DONE by NONE experience" in every interaction.

• Personalized Styling: You will curate selections for clients based on their preferences, purchase history, and lifestyle needs. This involves virtually or physically browsing our inventory to find the perfect matches and presenting them in a compelling way.
• Client Relationship Management: You are expected to build and maintain a dedicated client book. This involves regular check-ins, celebrating client milestones, and offering personalized recommendations for new arrivals.
• Sales & Metrics: You will own specific sales targets and key performance indicators (KPIs). You achieve these not through aggressive tactics, but by providing high-value service that naturally leads to conversion.
• Community Engagement: You will participate in team trainings and community events to stay updated on product knowledge. The role requires you to be an active learner, constantly absorbing new information about our supply chain, fabrications, and brand story to share with your clients.

Role Requirements & Qualifications

We are looking for individuals who combine a flair for fashion with the discipline of a consultant. While we value potential, strong candidates typically possess the following:

• Must-have skills:

  • Proven Retail or Styling Experience: A background in fashion retail, personal shopping, or a related customer-facing role is essential.
  • Strong Fashion Knowledge: A demonstrable passion for industry trends and an eye for visual aesthetics.
  • Communication Excellence: The ability to write engaging client emails and communicate confidently in person or over video.
  • Digital Fluency: Comfort using clienteling software, CRM tools, and digital styling platforms.

• Nice-to-have skills:

  • Existing Client Book: A network of potential clients you can bring to the brand.
  • Social Media Savvy: Experience using social platforms to drive brand awareness and sales.
  • Visual Merchandising: Experience in organizing physical or digital product displays.

Common Interview Questions

The questions you will face are designed to reveal your styling logic and your interpersonal skills. While every panel may ask slightly different variations, the themes remain consistent. We focus heavily on situational questions that mimic the actual job.

Fashion & Styling Scenarios

These questions test your practical ability to do the job.

• "If a client sends you a photo of a celebrity look, how would you recreate it using our current inventory?"
• "What are the top three trends you are seeing this season, and which one fits the DONE by NONE customer best?"
• "How do you style a client who is going through a body transition (e.g., post-partum, weight change)?"
• "Walk us through your process of curating a 'box' or selection for a first-time client."

Behavioral & Customer Service

These questions assess your emotional intelligence and resilience.

• "Tell us about a time you made a mistake with a client. How did you fix it?"
• "Describe a situation where you had to deal with a difficult team member. How did you handle it?"
• "Give an example of a time you went above and beyond for a customer."
• "How do you stay motivated during slower sales periods?"

Company Interest & Career Path

These questions verify your alignment with our culture of learning.

• "Why did you choose to apply to DONE by NONE specifically?"
• "What skills are you hoping to learn in this role that you don't currently have?"
• "Where do you see yourself in the fashion industry in 3 years?"

Frequently Asked Questions

Q: How difficult is the interview process? Most candidates describe the difficulty as Medium to Easy. The focus is less on trick questions and more on assessing your natural aptitude for styling and connection. If you know your fashion and love people, you will find the process conversational and engaging.

Q: How long does the process take? The process is generally short and efficient. Once you are selected for an interview, things move quickly, often concluding within a week or two. We value momentum and try not to leave candidates waiting.

Q: Is this role remote or onsite? While we have a strong presence in New York, the nature of the Consultant role often allows for hybrid flexibility depending on the specific team and client needs. Be sure to clarify the specific expectations for your region during the initial screen.

Q: What is the company culture like for Consultants? Our culture is deeply rooted in learning and community. As noted in recent feedback, we offer extensive opportunities to explore different career paths. We view the Consultant role as a launchpad for talent within the organization.

Q: Do I need a portfolio? While not strictly required for every level, having a portfolio or examples of your styling work (even if it's just a curated Instagram feed or Pinterest board) can significantly strengthen your application and give the panel something concrete to discuss.

Other General Tips

• Know the Brand Aesthetic: Before your interview, spend time on our website and social media. Understand who the DONE by NONE woman is. If you suggest styling ideas that are completely off-brand, it raises a red flag about your attention to detail.
• Highlight Your "Teachable" Nature: Since recent candidates emphasized the learning aspect of the role, make sure to ask questions about training and development. Show that you are eager to absorb knowledge from the team.
• Prepare for the Panel: In a panel interview, address all interviewers, not just the one who asked the question. Make eye contact (or virtual eye contact) with everyone to show you can command a room.
• Showcase Your Personality: We hire people, not robots. Clients buy from Consultants they like. Don't be afraid to let your genuine enthusiasm and unique personality shine through during the conversation.

Summary & Next Steps

The Consultant role at DONE by NONE is an exciting opportunity to build a career in fashion that is centered on connection and creativity. You will be joining a supportive community that values your growth and empowers you to make a tangible impact on our customers' lives. The interview process is designed to be a positive experience—a two-way street where we learn about you, and you learn about the extensive possibilities within our company.

To prepare effectively, focus on articulating your unique styling point of view and demonstrating your ability to build lasting relationships. Review the evaluation areas above, practice your responses to the common questions, and come ready to show us why you are the perfect ambassador for our brand.

The compensation for the Consultant position is competitive and typically includes a base component plus performance-based incentives. This structure rewards your ability to build a loyal client book and drive sales. Specific details regarding the commission structure and benefits package will be discussed transparently during the offer stage.

We look forward to seeing how you can contribute to the DONE by NONE story. Good luck with your preparation!