What is a Operations Manager at Burns & McDonnell?

The Operations Manager role at Burns & McDonnell is a pivotal leadership position that bridges the gap between high-level business strategy and on-the-ground execution. Unlike operations roles at purely administrative firms, this position is deeply embedded in the technical and practical realities of engineering, construction, and environmental services. You are not just managing workflows; you are safeguarding the financial health, safety culture, and operational efficiency of a Global Practice or Regional Office.

In this role, you act as a steward of the employee-ownership culture. You are responsible for leading diverse teams—ranging from project managers to field superintendents—ensuring that projects are executed safely, profitably, and to the highest quality standards. Whether you are in the Environmental Services division managing complex remediation programs or in the Construction Group overseeing field logistics and labor, your decisions directly impact the firm's reputation and bottom line.

You will be expected to champion the "Live Safer" philosophy, drive business growth through client relationship management, and mentor the next generation of employee-owners. This is a role for a strategic thinker who is equally comfortable reviewing P&L statements with leadership and discussing resource allocation with site managers.

Getting Ready for Your Interviews

Preparing for an interview at Burns & McDonnell requires a shift in mindset. You are not just applying for a job; you are applying to become a co-owner of the company. Your interviewers will be looking for evidence that you treat company resources, reputation, and safety with the same care as if they were your own.

Safety Leadership – Safety is the cornerstone of operations at Burns & McDonnell. You must demonstrate a profound understanding of safety protocols (such as LOTO or OSHA standards) and, more importantly, a history of creating cultures where safety is proactive rather than reactive.

Operational Strategy & Financial Acumen – You need to show that you can manage the "business" side of engineering and construction. This involves deep experience with P&L management, forecasting, resource utilization, and contract negotiations. You should be prepared to discuss how you balance project quality with profitability.

People Leadership & Mentorship – As an employee-owned firm, retention and development are critical. Interviewers evaluate your ability to recruit, train, and retain top talent. You must demonstrate how you handle performance management, conflict resolution, and the professional development of your direct reports.

Client & Stakeholder Management – Operations Managers often interface directly with clients to identify growth opportunities or resolve escalations. You will be evaluated on your ability to communicate complex information effectively and maintain long-term client trust.

Interview Process Overview

The interview process for the Operations Manager role is thorough and structured designed to assess both your technical competency and your cultural alignment with the employee-ownership model. Generally, the process moves from an initial screening to more in-depth behavioral and technical assessments. You should expect the process to be rigorous but respectful, reflecting the company's commitment to finding the right long-term fit.

The initial stages typically involve a conversation with a recruiter followed by a screening with a hiring manager or a Regional Global Practice Manager. These discussions focus on your resume, your high-level experience with operations and safety, and your motivation for joining Burns & McDonnell. If you advance, you will move to panel interviews. These sessions often include peers, other Department Managers, and leadership. They will dig deep into behavioral questions using the STAR method (Situation, Task, Action, Result) to understand how you have handled specific operational challenges, safety incidents, and personnel issues in the past.

Throughout the process, expect a heavy emphasis on cultural fit. Because the company is 100% employee-owned, interviewers are highly protective of the culture. They want to ensure you are collaborative, accountable, and driven by shared success rather than individual glory.

The timeline above illustrates a typical progression for this level of seniority. Note that for an Operations Manager role, the "Onsite/Panel Interview" stage is significant and may involve meeting with multiple stakeholders from the Global Practice to ensure cross-functional alignment.

Deep Dive into Evaluation Areas

To succeed, you must prepare for specific evaluation areas that define the Operations Manager role. Based on job descriptions and candidate insights, these are the core pillars you will be tested on.

Safety and Risk Management

This is likely the most critical evaluation area. You cannot lead operations at Burns & McDonnell without an uncompromising commitment to safety. Interviewers will test your knowledge of safety programs and your ability to implement them in high-risk environments.

Be ready to go over:

• Safety Program Implementation – How you roll out new initiatives and ensure compliance across distributed teams.
• Incident Management – Your experience with root cause analysis and corrective actions following a safety incident.
• Risk Mitigation – How you identify business and project risks (contractual, physical, or financial) before they become issues.

Example questions or scenarios:

• "Describe a time you had to stop work due to a safety concern. How did you handle the schedule impact and client communication?"
• "How do you ensure consistency in safety culture across different job sites or office locations?"
• "Tell me about a time you identified a significant project risk during the contract review phase."

Financial and Operational Performance

You will be evaluated on your ability to run a profitable department. This requires hard skills in financial analysis and the strategic ability to forecast future needs.

Be ready to go over:

• P&L Management – Managing department budgets, overhead, and project profitability.
• Resource Management – optimizing staff utilization rates and coordinating assignments between projects.
• Forecasting – Predicting revenue and staffing needs based on the sales pipeline.

Example questions or scenarios:

• "Walk me through how you manage a department budget. How do you handle variances?"
• "How do you approach resource allocation when multiple high-priority projects are competing for the same staff?"
• "Describe a time you turned around an underperforming project or department financially."

Leadership and Talent Development

As a manager of people, your ability to build and sustain high-performing teams is essential. This includes everything from recruitment to conflict resolution.

Be ready to go over:

• Recruitment & Retention – Strategies for attracting top talent in a competitive market and keeping them engaged.
• Performance Management – Conducting evaluations, setting KPIs, and managing underperformers.
• Mentorship – Developing the next layer of leadership (Section Managers, Site Managers).

Example questions or scenarios:

• "Tell me about a time you had to deliver difficult feedback to a direct report. What was the outcome?"
• "How do you foster a sense of ownership and accountability in your team?"
• "Describe your approach to mentoring junior staff into leadership roles."

Key Responsibilities

As an Operations Manager at Burns & McDonnell, your day-to-day work is a blend of high-level strategy and tactical problem-solving. You are the engine that keeps the Global Practice running smoothly. A primary responsibility is resource management; you will constantly review project requirements with Department and Section Managers to ensure the right people are on the right jobs at the right time. This involves a delicate balance of maximizing utilization while preventing burnout and ensuring the highest quality of work.

You will also be deeply involved in financial oversight. This goes beyond simple bookkeeping; you are responsible for achieving stated targets for revenue and income. You will present these results to leadership, analyze variances, and adjust strategies to ensure the region or department meets its goals. This includes supporting contract reviews and negotiations to protect the firm from undue commercial risk.

Furthermore, you act as a cultural ambassador. You will lead recruitment efforts, conduct performance appraisals, and champion the Quality Control and Safety programs. Whether you are visiting a construction site to audit safety compliance or sitting in a boardroom discussing business development strategy with a client, your goal is to promote the company's mission of client satisfaction and integrity. You are expected to remove obstacles for your Project Managers and technical teams so they can execute their work effectively.

Role Requirements & Qualifications

Candidates for the Operations Manager role are expected to bring a substantial depth of industry experience. This is a senior-level position that requires maturity, technical knowledge, and leadership gravitas.

• Experience Level – Typically, you need a minimum of 7 to 10+ years of related professional experience in the consulting, engineering, or construction industry. For Field Operations specifically, experience in industrial construction management is highly preferred.
• Education – A Bachelor’s degree in Engineering, Construction Management, Architecture, Environmental Sciences, or a related field is generally required.
• Technical Skills – You must be competent in project management software and Microsoft Office (Excel, Word, PowerPoint) for financial reporting and presentations. Knowledge of safety certifications (such as OSHA 30 or CSP) and quality control methodologies is often essential.
• Soft Skills – Excellent oral and written communication skills are non-negotiable. You must have the ability to influence without authority, lead change management initiatives, and present complex data to diverse audiences.
• Travel – Depending on the specific role (e.g., Field Operations vs. Office Operations), travel requirements can range from 15% to 100%. You must be willing to travel to project sites or other regional offices as needed.

Must-have skills:

• Proven P&L and budget management experience.
• Strong background in safety program implementation (Live Safer).
• Experience managing direct reports and cross-functional teams.

Nice-to-have skills:

• Previous experience in an employee-owned (ESOP) environment.
• Advanced degrees (MBA) or certifications (PE, PMP, CCM).

Common Interview Questions

The following questions are representative of what you might face. They are designed to test your experience against the core competencies of the role. Expect a mix of behavioral questions and situational challenges.

Behavioral & Leadership

These questions assess how you interact with others and handle pressure.

• "Tell me about a time you had to manage a conflict between two senior team members. How did you resolve it?"
• "Describe a situation where you had to lead your team through a significant organizational change."
• "Give an example of how you have mentored a subordinate to achieve a promotion or career milestone."
• "How do you handle a client who is unhappy with the performance of your team?"

Operational & Safety

These questions test your technical competence in running the business.

• "How would you handle a situation where a project is behind schedule and over budget, but the team is already working at capacity?"
• "Describe your process for conducting a project review. What key metrics do you look at first?"
• "If you walked onto a site and saw a safety violation by a subcontractor, what immediate steps would you take?"
• "How do you ensure that quality control standards are maintained during periods of rapid growth or high workload?"

Strategy & Finance

These questions focus on your business acumen.

• "How do you approach forecasting revenue for the next quarter in a volatile market?"
• "What factors do you consider when assigning resources to a new, high-risk project?"
• "Tell me about a time you identified an opportunity to improve operational efficiency that resulted in cost savings."

Frequently Asked Questions

Q: How intense is the travel requirement for this role? The travel requirement varies significantly by the specific operations focus. "Field Operations" roles often require up to 100% travel to project sites to oversee construction logistics. Conversely, office-based Operations Manager roles (like Environmental Services) typically require around 15% travel for client meetings and site visits. Always clarify this during the recruiter screen.

Q: What does "Employee-Owned" really mean for my day-to-day work? It means that everyone you work with has a vested interest in the company's success. This fosters a highly collaborative environment where "that's not my job" is rarely heard. As a manager, it means you are leading partners, not just employees, which requires a leadership style based on respect and consensus-building rather than command-and-control.

Q: How technical do I need to be? While you won't necessarily be doing the engineering or construction work yourself, you must have enough technical fluency to understand the challenges your teams face. You need to be able to "speak the language" of the engineers and superintendents to effectively manage resources and risk.

Q: What is the typical timeline for the interview process? The process can take anywhere from 3 to 6 weeks. Burns & McDonnell is thorough in its selection process to ensure cultural alignment. After the final panel interview, debriefs can take a week or so before a decision is communicated.

Other General Tips

Know the "Live Safer" Brand: Burns & McDonnell doesn't just "do" safety; they market it internally as a lifestyle. Before your interview, research their specific safety philosophy. When answering questions, frame safety not as a compliance checklist, but as a core value that protects your fellow owners.

Emphasize Ownership: In every answer, try to demonstrate an "owner's mindset." This means showing you care about long-term sustainability over short-term wins. Discuss how your decisions impact the firm's reputation and financial health years down the line.

Be Honest About Gaps: If you lack experience in a specific area (e.g., a specific environmental regulation), admit it but explain how your operations management framework allows you to learn quickly or leverage subject matter experts. Arrogance is a red flag in a collaborative culture.

Structure Your Answers: Use the STAR method relentlessly. Operations is about structure and clarity. If your interview answers are rambling and unstructured, interviewers may worry that your management style is similarly chaotic.

Summary & Next Steps

Becoming an Operations Manager at Burns & McDonnell is an opportunity to take on a high-impact leadership role within a premier, employee-owned firm. You will be tasked with the complex but rewarding challenge of aligning people, projects, and profits. The role demands a unique combination of hard operational skills—like budgeting and scheduling—and soft skills like mentorship and safety leadership.

To succeed, focus your preparation on your ability to lead through influence and your commitment to safety and quality. Review your past experiences and identify clear examples where you improved efficiency, mitigated risk, and developed your team. Walk into the interview ready to prove that you are not just a manager, but a future partner in the business.

The compensation for Operations Manager roles at Burns & McDonnell is highly competitive and wide-ranging, reflecting the variance in location, seniority, and specific division (e.g., Construction vs. Environmental). The total package often includes a base salary plus significant eligibility for the discretionary year-end bonus and participation in the Employee Stock Ownership Plan (ESOP), which can be a substantial wealth-building component over time.

For more insights into interview questions and candidate experiences, explore the resources available on Dataford. Good luck!