What is a Operations Manager?
At AXA—and specifically within AXA XL’s Property & Casualty and Specialty lines—the Operations Manager is the backbone of disciplined execution. You transform underwriting strategy into reliable, scalable operations that are compliant, efficient, and measured. Your work safeguards service levels, accelerates quote-to-bind-to-issue cycles, protects data integrity, and ensures seamless cross-functional delivery for brokers and clients.
In lines such as Construction (Builders Risk & Excess Casualty) and Energy, you will enable underwriting teams to meet growth and profitability targets by enforcing workflow standards, strengthening control environments, and optimizing resource allocation. In Workplace Operations, you will own the day-to-day experience across multi-site offices, stewarding safety, hospitality, vendor performance, and business continuity—so colleagues across AXA can operate at their best.
This role is critical because it sits at the intersection of performance, risk, and culture. From monitoring reinsurance processing accuracy and policy coding compliance to orchestrating space planning and vendor outcomes, you will lead teams, refine processes, and deliver against exacting timeliness, productivity, quality, and compliance benchmarks. Expect to influence decisions at pace—and to be accountable for the metrics that matter.
